Terms and conditions of use

Revision three, effective from 3rd December 2018

Introduction

These terms and conditions apply between you, the User of this Website/App (including any sub-domains, unless expressly excluded by their own terms and conditions), and Talk To A Pro Ltd, the owner and operator of this Website/App. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website/App. If you do not agree to be bound by these terms and conditions, you should stop using the Website/App immediately.
In these terms and conditions, User or Users means any third party that accesses the Website/App and is not either (i) employed by Talk To A Pro Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Talk To A Pro Ltd and accessing the Website/App in connection with the provision of such services.
You must be at least 18 years of age to use this Website/App. By using the Website/App and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

    • All Content included on the Website/App, unless uploaded by Users, is the property of Talk To A Pro Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website/App, including any such content uploaded by Users. By continuing to use the Website/App you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
    • You may, for your own personal, non-commercial use only, do the following: 
      • retrieve, display and view the Content on a computer screen
      • print one copy of the Content
    • You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Talk To A Pro Ltd.

Prohibited use

    • You may not use the Website/App for any of the following purposes: 
      • in any way which causes, or may cause, damage to the Website/App or interferes with any other person's use or enjoyment of the Website/App;
      • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
      • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Uploading Content Policy

The Website/App allows users to upload content for display purposes. All users must comply with our policy for uploading files. Only users with a paid subscription, or a subscription granted by Talk To A Pro Ltd can upload files. Users are solely responsible for the content that they upload. When using the Website/App, users must NOT upload any photo, image, graphic, audio, video, file, or material that:

    • contains a virus or malicious content that could harm the Website, App, server, or any files;
    • contains any pornographic, obscene or indecent content;
    • contains any unlawful content or violates any law or regulation; 
    • contains any content that promotes violence or terrorism;
    • contains material that is abusive, threatening, defamatory, or otherwise objectionable and offensive;
    • violates any copyright, trademark, trade secret, patent, proprietary or intellectual property right, unless the user is the owner of such right or has obtained appropriate authorisation from the rightful owner to use such materials;
    • violates or infringes on the privacy rights of others;
    • promotes hatred or prejudice against any individual, organization or group based on age, race, religion, ethnicity, sex, gender identity, sexual preference, disability, or national origin;
    • exceeds the maximum allowable file size, which is currently 8 MB; 
    • is not the appropriate file type (i.e., jpg, jpeg, pdf, png, bmp, doc, docx or gif);
    • contains information that is malicious, libellous, false or inaccurate.
    • contains any persons not consenting to be photographed or to have their image distributed in this nature
    • contains anyone deemed to be a minor or a venerable person regardless of consent.
    • contains identifiable marks or reference to identifiable information or property such as car registrations, serial numbers, building numbers or road names.

Users who upload or post content to the Website grant to Talk To A Pro Ltd a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, and display that content in connection with the provision of the service provided by the Website; 

Failure to abide by these terms constitutes a misuse of the Website Terms and Conditions and will result in the content being declined and may result in the suspension of access to the user's account. 

Talk To A Pro Ltd will review user-submitted content for compliance with our Terms and Conditions, however Talk To A Pro Ltd has no obligation to do so. Talk To A Pro Ltd at its sole discretion may remove any user content submitted through the Website. Users are solely responsible for the content they upload, write, post or link to when using the Website. 

Individuals who believe that any user-submitted content or material on the Website infringes upon their intellectual property rights may contact Talk To A Pro Ltd via email using copyright@talk2apro.co.uk 

Violations

    • Without prejudice to our other rights under these terms and conditions, any and all actions you take on talk2apro.co.uk or Talk 2 a Pro App which violate our expressed terms and conditions in any way and/or capacity, we reserve the right to take any and all actions we deem appropriate to deal with said breaches. These actions may include, but are not limited to, suspending your access to our Account, contacting your Internet service provider and request blockage of your access to our Website/App.

Registration

    • You must ensure that the details provided by you on registration or at any time are correct and complete.
    • You must inform us immediately of any changes to the information that you provided when registering by updating your personal details to ensure we can communicate with you effectively.
    • We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
    • You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website/App. Cancellation or suspension of your registration does not affect any statutory rights.

Links to other Website/Apps

    • This Website/App may contain links to other sites. Unless expressly stated, these sites are not under the control of Talk To A Pro Ltd or that of our affiliates.
    • We assume no responsibility for the content of such Website/Apps and disclaim liability for any and all forms of loss or damage arising out of the use of them.
    • The inclusion of a link to another site on this Website/App does not imply any endorsement of the sites themselves or of those in control of them.

App and Related Terms 

    • Depending on the version of the Application you have downloaded, these Terms and Conditions incorporate Apple’s or Google Android’s terms and conditions and privacy policies (“Platform Terms”). If there is any conflict between these Terms and conditions and the Platform Terms then these Terms and conditions will prevail.
    • We may from time to time vary these Terms and Conditions. Please check these Terms and Conditions regularly to ensure you are aware of any variations made by us. If you continue to use this App you are deemed to have accepted such variations. If you do not agree to such variations, you should not use the Website or App.

Use of the App

    • You must be at least 18 years of age and resident in the UK to use the App.
    • Talk To A Pro LTD hereby grants you a non-exclusive, non-transferable, revocable licence to use the App for your personal or commercial use and only on an Apple or Android device (“Device”) as permitted by the applicable Platform Terms and in accordance with these Terms and Conditions. All other rights in the App are reserved by Talk To A Pro LTD.
    • In the event of your breach of these Terms and Conditions we will be entitled to terminate the User Licence immediately.
    • You acknowledge that your agreement with your mobile network provider (“Mobile Provider”) will apply to your use of the App. You acknowledge that you may be charged by the Mobile Provider for data services while using certain features of the App or any such third party charges as may arise and you accept responsibility for such charges. If you are not the bill payer for the Device being used to access the App, you will be assumed to have received permission from the bill payer for using the App.
    • You acknowledge that where you use services provided by Apple or Google (or any other third parties) in connection with your use of the App, you will be subject to Apple’s, Google’s (or the applicable third party’s) terms and conditions and privacy policy and you should ensure that you have read such terms.

Website/App Feedback and Reporting

    • Relating to the use of the Website and the App Talk To A Pro Ltd have laid out the below specific terms. 
        • In general whilst using the Website or App a user can report User Generated Content or Website Content via the Report a Problem form found in the footer of every page of the Website or by calling the Talk 2 a Pro customer services on 0330 058 4636 or by raising a support ticket in the customer panel.
        • When searching for a professional a user can report or offer feedback on any content using the Report Content link found in the footer of every page. 
        • Whilst uploading content referred to as User Generated Content Talk To A Pro Ltd and its moderators reserve the right to check edit and or remove any content uploaded to the talk2apro.co.uk servers that does not comply with these terms and conditions.
        • During live chat a user can report any content both website and user generated that is suspected to be in breach of these terms conditions via the report a problem form located in the footer of every page of the Website or by calling the Talk To A Pro customer services on 0330 058 4636 or by raising a support ticket in the customer panel or by using the after contact feedback form provided to the user at the end of the live chat in the form of an email to the registered email address.
        • During a phone call if a user is unhappy with the content of the call the user can end the call. The phone call service is between the user and the professional and by nature cannot be moderated. If a user is unhappy with the service or content a report can be raised using the Report a Problem form located in the footer of every page of the Website or by calling the Talk To A Pro customer services on 0330 058 4636 or by raising a support ticket in the customer panel or by using the after contact feedback form provided to the user at the end of the phone call in the form of an email to the registered email address.

Privacy Policy

    • Use of the Website/App is also governed by our Privacy Policy, which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please use the following link: https://www.talk2apro.co.uk/privacy.

Availability of the Website/App and disclaimers

    • Any online facilities, tools, services or information that Talk To A Pro Ltd makes available through the Website/App (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Talk To A Pro Ltd is under no obligation to update information on the Website/App.
    • Whilst Talk To A Pro Ltd uses reasonable endeavours to ensure that the Website/App is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
    • Talk To A Pro Ltd accepts no liability for any disruption or non-availability of the Website/App.
    • Talk To A Pro Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website/App including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website/App unless it is expressly stated otherwise.

    Limitation of liability

    • Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
    • To the extent that the Website/App and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.
    • We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
    • To the maximum extent permitted by law, Talk To A Pro Ltd accepts no liability for any of the following: 
      • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
      • loss or corruption of any data, database or software;
      • any special, indirect or consequential loss or damage.

General

    • You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
    • These Terms and Conditions may be varied by us from time to time. Such revised terms will apply to the Website/App from the date of publication. Users should check the Terms and Conditions regularly to ensure familiarity with the then current version.
    • These Terms and Conditions together with the Privacy Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the Terms and Conditions.
    • The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these Terms and Conditions.
    • If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
    • Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
    • This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
    • The choice as weather or not to accept a specific trade or profession as a Professional Service and what we define as a profession or professional or professional service on talk2apro.co.uk lies solely with Talk To A Pro Ltd

Refunds Policy

    • Upon their execution on behalf of the Client no services provided by Talk2apro.co.uk are eligible for a refund.
    • Client requested refunds for services already delivered by Talk2apro.co.uk will only be addressed if they are prompted by Talk2apro.co.uk failing to deliver and/or execute the service(s) purchased by the Client. 
    • By the sole discretion of Talk2apro.co.uk refund requests may be considered once Talk2apro.co.uk has executed all expressed prerequisites for a specific service as denoted by that services description on the Talk2apro.co.uk Website/App.

Referral Policy

    • ‘Refer a Pro’ is available to existing Talk2apro.co.uk members who provide a successful referral to Talk2apro.co.uk of a new member who take services consisting of a 12 months subscription paid in advance. Each successful referral in accordance with these terms shall be entitled to one free months membership for both the new and existing professional and will be offered at the sole discretion of talk2apro.co.uk in the form of one (1) additional calendar month’s membership at the end of the term that the new and existing member has agreed to.
    • Referrals are limited to 6 per year for each individual referrer. Each new referred member (also referred to herein as “your friend”) may only be referred by one existing Talk2apro.co.uk member. 
    • The referred member must have not had a previous Talk2apro.co.uk account.
    • A successful referral is defined as a business or individual live on Talk2apro.co.uk that has subscribed for a minimum of 12 months paid in advance.
    • Provided that the terms are complied with, Talk2apro.co.uk will credit both accounts with one free months subscription within 30 days of subscription commencement.
    • No cash alternative is available. This referral offer cannot be combined with any other promotional offer. 
    • Talk to a Pro LTD reserves the right to amend, suspend or withdraw the ‘Refer a Pro’ offer at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Refer a Pro’ may be changed without notice and at the sole discretion of Talk to a Pro LTD.

Free Trial Offer

    • Talk to a Pro LTD reserves the right to amend, suspend or withdraw the ‘Refer a Pro’ offer at any time for any reason. The offer is non-transferable and may be revoked at any time for any reason. The rules to the ‘Refer a Pro’ may be changed without notice and at the sole discretion of Talk to a Pro LTD.
    • Your talk2apro.co.uk membership may start with a free trial. The free trial period of your membership will last for a maximum of one calendar month, or as otherwise specified during sign-up and is intended to allow new members the time to familiarise themselves with the site. You will be expected during this Free Trial offer period familiarise yourself with your pro panel and use your available services in a manner familiar to paying members. If you have not done this within the time period you may still be charged.
    • Free trial eligibility is determined by Talk To A Pro Ltd at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to not offer the free trial if we determine that you are not eligible. General eligibility is covered at the start of these terms.
    • We may also use information such as device ID, method of payment or an account email address used with an existing or recent Talk to A Pro membership to determine eligibility.
    • We will charge your chosen Payment Method for your monthly / annual membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. You will be able to view your account details via your login page once you have uploaded all relevant details and been approved by Talk To A Pro Ltd

Your right to cancel

We offer a one month free trial. You have the right to request cancellation via email before the end of your free trial period to avoid being charged. Once your free trial has expired you will enter into our chargeable service contract at which point you will have a further cooling off period of 14 days.

You can cancel your subscription at any time by emailing us at customersupport@talk2apro.co.uk

If your 14 day cooling off period has passed you still have the right to cancel at any time. Your membership will continue until the period you have paid for has expired.

Any refunds due will be issued within 30-days to the payment details provided during the set-up process.

We do not hold member details for more than 3 months after an account has expired. If you would like to re-activate your account, you will need to re-register.

Talk To A Pro Ltd details

    • Talk To A Pro Ltd is a company incorporated in England and Wales with registered number 11189450 whose registered address is Unit 1b, Theaklen house, Theaklen drive, St Leonards, East Sussex, TN38 9AZ and it operates the Website/App https://www.talk2apro.co.uk

You can contact Talk 2 a Pro by email on info@talk2apro.co.uk.

Talk2apro.co.uk only accepts Pound Sterling